License Plate Recognition Policy
OCVIBE Parking
License Plate Recognition Policy
Last Updated: January 21, 2026
What LPR Is: License Plate Recognition technology (“LPR System” or “LPR”) utilizes cameras and various processes to capture and store digital images of vehicle license plates, and uses character recognition algorithms to identify license plate characters. An LPR System creates a searchable computerized database resulting from the data collected by fixed and/or mobile cameras located at various locations. LPR System data (“LPR Data”) includes license plate number information as well as the date, time and location when the image or information was collected.
Using LPR: There are many laws that govern how an LPR System may or may not be appropriately used by business organizations and law enforcement authorities. This LPR Policy pertains to OCVIBE Data, LLC. OCVIBE shall be construed to include its corporate affiliates and its/their officers, directors, employees and agents (hereinafter collectively “OCVIBE” or “Company”).
Purpose Of This LPR Policy: The purpose of this LPR Policy (“Policy”) is to detail Company use of the LPR System, authorized users of the LPR System, and how OCVIBE will appropriately use, access, process, share, store, maintain, collect, secure and retain the LPR Data that is within OCVIBE’s possession or control, in compliance with all applicable federal, state and local laws.
Applicability Of This Policy: This Policy pertains only to OCVIBE’s interaction with and use of the LPR System that is deployed at each parking location that OCVIBE owns or operates (the “Parking Facilities”), including OCVIBE data practices relevant to the LPR Data that is within OCVIBE possession or control. Any LPR Data that is in the possession or control of others including how those parties make use of the LPR System is subject to the respective LPR policies of these other parties and not this Policy. Accordingly, be sure to carefully review the LPR policies of these other parties for how they interact with and make use of the LPR System including their data practices relevant to the LPR Data that is within their possession or control. This Policy is also applicable to any third party LPR related information that OCVIBE may receive from other third parties (such as law enforcement) and whether OCVIBE releases that information or data shall depend upon this Policy, applicable law and what instructions OCVIBE may receive from that third party.
Purpose Of Collecting LPR Data: OCVIBE utilizes LPR to capture, analyze, and store digital license plate data to enable the rapid identification of vehicles in support of parking operations and compliance activities. LPR may also be used to log the times at which a vehicle enters or exits OCVIBE’s LPR enabled Parking. LPR Data may also supplement or replace proximity access cards and permit stickers to grant location entry to parking permit holders and to facilitate a more efficient and expedient location exit. In furtherance of these purposes, OCVIBE may use LPR Data to:
Enforce OCVIBE parking lot rules
Identify abandoned or overnight vehicles left in OCVIBE Parking Facilities
Verify the count of vehicles parked in OCVIBE Parking Facilities
Help customers locate their vehicles
Identify open parking spaces
Permit entry/exit to vehicles without need for interaction at the entry/exit gate
Respond to inquiries from law enforcement, legitimate third party subpoenas or from other legitimate third parties
Issue tow, parking violation or citation notices
Collect on an unpaid debt
Identify and recognize vehicles associated with specific parking privileges
Generate various operational metrics and statistical reports internal to the OCVIBE organization and for OCVIBE internal business purposes, noting that in certain instances OCVIBE clients may have access to the same data.
Towing Disclaimer: Vehicles parked on OCVIBE property may be towed at the vehicle owner’s or operator’s sole risk and expense if parked in violation of posted signage, parking rules, permit requirements, time restrictions, or applicable law. OCVIBE assumes no responsibility for loss of or damage to vehicles or personal property arising from towing, storage, or impoundment. By parking on OCVIBE property, vehicle owners and operators authorize OCVIBE and its authorized towing providers to tow, relocate, or impound vehicles as permitted by law, with or without prior notice, and waive all claims against OCVIBE related to such actions, except to the extent caused by OCVIBE’s gross negligence or willful misconduct. All towing, storage, and release fees are the sole responsibility of the vehicle owner or operator and are payable directly to the towing provider. OCVIBE makes no representations or warranties regarding the acts, omissions, or fees of third-party towing providers.
Restricted Uses: OCVIBE does not process or make the LPR System or LPR Data available to individuals for any personal, non-commercial purposes. OCVIBE only uses the LPR System to collect license plate data from within public view. Any LPR Data that OCVIBE may access shall not be used by OCVIBE to harass, intimidate or discriminate against any individual or constitutionally protected group in violation of any federal, state or local law or regulation.
Management Of The LPR System: The LPR System that is deployed at each parking location that OCVIBE manages is primarily installed and managed by OCVIBE’s internal Information Technology team and OCVIBE’s trustworthy independent third-party service providers who have undertaken responsibility for safeguarding the LPR Data that is within their possession and control, including its collection, use, security, integrity, dissemination, retention, monitoring and destruction. OCVIBE’s trustworthy independent service providers have also assumed responsibility for ensuring that their authorized users of the LPR System operate the LPR System legally and in accordance with the terms of their respective LPR policies.
Training: All of OCVIBE’s authorized users of the LPR System (including Company employees and any contractor that OCVIBE may hire to serve as one of OCVIBE’s authorized users) shall receive training prior to being granted access to the LPR System and/or LPR Data. A record of all completed training is maintained by OCVIBE and/or by OCVIBE’s independent trustworthy service providers. OCVIBE’s LPR operators may receive initial training from OCVIBE’s LPR service provider who may also provide the LPR software and hardware. The training may include the procedure and proper use of the system prior to being granted access to the LPR system. In addition, each of OCVIBE users may receive annual refresher training from the Program Manager or his/her designee. The training may include:
Education about applicable laws
Education about approved use cases;
Education about how to safeguard password information and how to properly access the LPR System and LPR Data.
Access: Authorized users with access to LPR Data shall include staff personnel, employees and third-party contractors (and their personnel) with an operational or departmental need to specifically oversee such a system and/or are responsible for information technology, data analytics, security, and parking operations and enforcement. The respective IT Personnel deploying an LPR System is the custodian and head administrator of the LPR System and its operation. The IT Department deploying the LPR System shall be the sole custodian and head administrator of the LPR System and its operation. Access to, and the ability to query data within, the LPR System is strictly limited to authorized IT Personnel only. No other departments, roles, or individuals are permitted access unless expressly approved in writing by the IT Department in accordance with Company policy.
All logins and queries are stored and monitored, and contain the following information:
Username
Date
Time
License plate and other criteria used to query the system
This data shall be stored and monitored by each respective Facility Manager or their designees. License plate information is only referenced against vehicle parking databases or other third party databases where the third party has legitimately requested that OCVIBE do so for a legitimate purpose, such as for law enforcement or enforcement purposes. See section entitled “LPR Data Requests from Third-Parties” below.
The Facility Managers or their designees shall also run periodic audits to ensure access to the LPR Data was made by authorized persons for authorized uses.
What LPR Data Is Collected: The following information may be collected by the LPR System but not all of the following information may be received, accessed by, used or retained by OCVIBE:
Vehicle license plate image captured
Vehicle license plate number
Vehicle license plate state
Date
Time
Location
Data Storage & Data Retention: LPR Data is generally sent to and stored in the databases of OCVIBE’s trustworthy independent third-party service providers. Some of the LPR Data that is accessed by OCVIBE may be stored in OCVIBE’s database when such data is needed to process a parking related transaction at one of the Parking Facilities managed by OCVIBE. This data is used by the LPR System, for example, to allow parking customers to gain entry to parking for which their permit is valid and to exit without having to provide payment. The permit holder’s license plate number may be used to supplement or replace proximity access cards, plastic hang tags, stickers, and other permit materials.
The length of time that LPR Data in OCVIBE’s possession or control will be retained or stored in OCVIBE databases varies depending on the parking lot location but is generally overwritten after no more than 60 days, but all such data is also centrally stored and maintained indefinitely by OCVIBE’s Business Intelligence Unit in a transactional format. In any event, when lawfully required to by court order, to comply with pending litigation, in response to a legitimate inquiry from law enforcement or under circumstances where OCVIBE needs to continue to retain such data for OCVIBE’s operational, research, statistical or business purposes, noting also that LPR Data not in OCVIBE’s possession or control may be stored in third-party LPR cameras, equipment and connected databases pursuant to a third-party’s own data privacy policies and procedures. The data records stored on OCVIBE’s LPR servers do not include photographs of the vehicle (either close-up of the license plate or context photo of the rear or front of the vehicle) but instead are limited to the alpha numeric license plate information and accompanying date, time, and location in the field. Such records do not directly identify a particular person. Please consult the LPR policies of Company’s independent service providers for information about how long Company’s LPR service providers retain the LPR Data in their databases.
Security: Company and Company’s independent, trustworthy LPR service providers use administrative, operational, technical and physical safeguards to protect the LPR System and LPR Data from unauthorized access, use, destruction, modification or disclosure including implementing the following safeguards:
Administrative:
Username and password-protected access to the LPR System. The system shall document in a separate log all information access by username, including the date and time of access, the data elements used to query the LPR System, the organization or entity with whom the username is associated or affiliated with, what LPR Data was accessed and the purpose for accessing the data. In addition, the database usage shall be monitored and audited.
Operational:
Training authorized users on proper use and secure practices when using LPR Data and the LPR System and its database and taking steps to ensure that others who are designated as authorized users to be given access to the LPR System and LPR Data follow the requirements of this Policy including applicable law.
Physical:
All network equipment and servers containing sensitive data are maintained and accessed only by authorized personnel. This includes the secure storage of computers with access to the database.
Technical:
All information is encrypted to protect any personally identifiable information. The LPR System workstations and servers shall be updated with the latest security patches on a regular basis. Antivirus protection will be utilized, and log files will be periodically reviewed. The LPR Data shall be secured, encrypted, and backed up regularly.
In the very unlikely event of a data breach that constitutes a violation of any applicable law, proper data breach notifications will be made in accordance with applicable law.
Quality Assurance: Collection of or access to LPR Data may be automated in some cases so the LPR Data and details of collection or access are included in the LPR System without review. Although infrequent, license plate translation may be incomplete or inaccurate and LPR Data may include inadvertently collected or accessed information. Accordingly, the appropriate Facility Manager or his/her designee shall take the appropriate measures to ensure accuracy, correct license plate translation errors when identified and see that any inadvertently collected or accessed information is removed from the system and/or not used for any purpose. Facility Manager may, in its discretion, conduct periodic testing of the LPR Data to confirm the accuracy of the LPR System.
Releasing LPR Data: OCVIBE will not share raw LPR Data that is within Company’s possession or control with any commercial or private entity or individual, other than as necessary to conduct Company’s parking management, traffic control or security operations. OCVIBE includes confidentiality provisions in OCVIBE’s agreements with OCVIBE’s contractors to prohibit any use or distribution of LPR Data within OCVIBE’s possession or control for any purpose other than the authorized uses under this Policy. Other than anonymized or hashed data, identifiable LPR Data gathered or collected and records retained regarding this data will not be:
Sold, published, exchanged, or disclosed for commercial marketing or promotional purposes.
Disseminated to persons or entities not authorized to access or use the data.
LPR Data Requests from Third-Parties. OCVIBE shall provide LPR Data to a federal, state, or local law enforcement or other governmental agency upon legitimate inquiry or only if a warrant or other appropriate subpoena or court order is issued. In addition, LPR Data gathered shall not be disclosed to the public or in a civil matter unless such disclosure is required by law, valid subpoena or court order.
Enforcement: Violation of this Policy by any OCVIBE employee, retained contractor, or other OCVIBE authorized user, may lead to suspension or termination of that user’s access to the LPR System and LPR Data, and potentially suspension or termination of employment or contract retention.
Changes To This Policy: This Policy may be amended from time to time in order to account for new OCVIBE company-wide or facility specific policies and procedures and/or new changes in the law, so please be sure to periodically check this Policy for any new updates. OCVIBE also reserve the right to apply such Policy amendments to any LPR Data that may have been collected prior to the implementation of any Policy amendment.
Indemnification/Limitation of Liability
Indemnification. To the maximum extent not prohibited by applicable law, you agree to release, indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, agents, licensors and suppliers (individually and collectively, the “Company Parties”) from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your User Content, your use of Content, your use of the Platform, your conduct in connection with the Platform or with other Platform users, or any violation of these Terms, any law or the rights of any third party. You, for yourself and on behalf of your heirs, estate, insurers, successors and assigns, hereby fully and forever release and discharge the Company Parties from any and all claims or causes of action you may have for damages relating in any way to your use of the parking facilities.
Limitation of Liability. YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW:
NONE OF THE COMPANY PARTIES WILL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE LPR SYSTEM IN THE PARKING FACILITIES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PARKING FACILITIES.
YOUR ONLY REMEDY AGAINST COMPANY IN CONNECTION WITH ANY DAMAGES ARISING FROM THE USE OF LPR IN THE PARKING FACILITIES IS TO STOP USING THE PARKING FACILITIES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSIVE OR LIMITATION OF CERTAIN DAMAGES AS SET FORTH IN THIS SECTION, SO THESE LIMITATIONS AND EXCLUSIONS APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. IN THE EVENT THAT THE FOREGOING LIMITATION OF LIABILITY IS DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE, COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL BE LIMITED TO ONE HUNDRED U.S. DOLLARS ($100).
10. INFORMAL DISPUTE RESOLUTION
Dispute Notice. In the event of any dispute, claim, or controversy arising out of or relating to the use of LPR in the Parking Facilities, these Terms, and before proceeding to commencing legal action in court, you and Company agree to first send to the other party a notice of Dispute that shall include a written statement setting forth the name, address, and contact information of the party providing the notice, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”).
Any Dispute Notice to Company shall be sent by certified mail to Company’s Legal Department at 2695 E. Katella Ave., Anaheim, CA 92806. Any Dispute Notice sent to you will be sent by certified mail to the most recent address Company has on file or via email if OCVIBE do not have any such address and after two (2) unsuccessful attempts, by overnight or U.S. Mail. The Dispute Notice may only be sent relating to you or Company’s claims, and cannot be combined with others.
Informal Dispute Resolution Conference. Within 60 calendar days upon either party receiving the Dispute Notice, the parties shall engage in a good faith informal dispute resolution conference, whether by phone, e-mail, or other channel as agreed between the parties. You and Company will work in good faith to schedule the information dispute resolution conference at a mutually convenient time. If you are represented by counsel, your counsel may participate in the information dispute resolution conference, but you shall also fully participate in said discussions. The statute of limitations shall be tolled from the date the Dispute Notice is first sent by certified mail to the completion of the informal dispute resolution process required by this section. You and the Company agree that failure to provide the Dispute Notice or to proceed through the informal dispute resolution conference prior to filing an action shall constitute grounds for dismissal of the action by a court.
In the event you and the Company have entered into other agreements with terms governing dispute resolution of claims not arising out of or relating to the use of LPR in the Parking Facilities or these Terms, you agree that those terms shall govern.
Choice of Law/Jurisdiction
You agree that the use of LPR in the Parking Facilities, Terms, Privacy Policy and any dispute between you and Company shall be governed in all respects by California law, without regard to choice of law provisions.
All claims shall be subject to the exclusive jurisdiction of state or federal courts located in Orange County, California. The parties hereby waive any argument that any such court does not have personal jurisdiction or that the forum is not appropriate or convenient.
To the maximum extent permitted by law, you permanently and irrevocably waive the right to bring any claim in any forum unless you provide Company with written notice of the event or facts giving rise to the claim within one (1) year of its occurrence.
Contacting Us: If you have questions regarding this Policy, call OCVIBE at 714-940-2900 or contact OCVIBE via email at privacy@ocvibe.com.
